Hi,
We sincerely apologize for the inconvenience and frustration this has caused.
We have checked our system and unfortunately were unable to locate any previous messages from you, but we truly appreciate you reaching out again and bringing this to our attention.
We’d like to resolve this for you as quickly as possible. Please let us know your preference:
We can reship your order right away (please provide us with the correct shipping address), or
We can issue a full refund
Once we receive your confirmation, we will take care of it immediately.
Again, we’re very sorry for the experience, and we appreciate your patience.
Best regards,
RIMTHIN Support Team