RIMTHIN provides a limited warranty to the original purchaser of eligible RIMTHIN products. We are committed to resolving product quality issues and providing reliable after-sales support.
Warranty Period
RIMTHIN products purchased directly from RIMTHIN.com are covered by a 2-year limited warranty, starting from the original purchase date.
The warranty applies only to the original purchaser and cannot be transferred to another person.
Recommended Purchase Channel
For faster order verification and after-sales support, we recommend purchasing RIMTHIN products directly from RIMTHIN.com.
Products purchased from third-party platforms or authorized sellers may be subject to the warranty and return policies of the original seller.
What Is Not Covered?
The RIMTHIN limited warranty does not cover:
- Products received through giveaways, promotions, or free samples
- Damage caused by incorrect installation, misuse, or improper handling
- Unauthorized modifications, repairs, or alterations
- Normal wear and tear
- Damage caused by accidents, collisions, fire, water, or external factors
- Products that have been lost or stolen
- Products not manufactured or sold by RIMTHIN
- Compatibility issues caused by incorrect bulb selection
- Non-quality-related issues reported after the applicable return period
- Installation, labor, diagnostic, towing, vehicle rental, or other related costs
Warranty Claim Requirements
To submit a warranty claim, please provide:
- Your order number or proof of purchase
- The product name or bulb model
- A brief description of the issue
- Clear photos or videos showing the problem
- If your purchase was made through RIMTHIN.com, we may also locate your order using
- your name, email address, or shipping information.
What Happens After a Claim Is Approved?
Approved warranty claims are normally processed within 3 business days.
RIMTHIN may provide troubleshooting assistance, replacement parts, or a replacement product depending on the specific issue.
When possible, the defective product will be replaced with the same model. If the original product is unavailable, RIMTHIN may provide a product with similar value and performance.
Does a Replacement Renew the Warranty?
No. A replacement product does not restart or extend the warranty period. The remaining warranty will continue from the original purchase date.
Additional Terms
RIMTHIN reserves the right to inspect and verify all warranty claims. We may refuse claims involving misuse, false information, unauthorized modifications, or damage unrelated to product quality.
RIMTHIN reserves the right to update or modify this warranty policy when necessary. Any changes will not affect warranty claims that have already been approved.
Contact Us
If you have any questions about our warranty policy, please contact us.
Email: contact@rimthin.com
Thank you for choosing RIMTHIN! We appreciate your business and look forward to serving you again.
