Warranty Policy

Thank you for visiting RIMTHIN. We hope you enjoy our products! However, if you are not completely satisfied with your order, we are here to help. Please read our return and exchange policy carefully.

Return and Exchange Conditions
If you are not completely satisfied with your purchase, we are happy to accept returns for a refund or exchange for a new product within 90 days of your purchase.

This is subject to the following return requirements:
1. The item must be in new condition with all tags and packaging intact, including the original box and all related accessories.

2. Any product that has been used or fully/partially installed cannot be returned.

3. Returns related to incorrect parts, sizes, incorrectly purchased, or no longer needed parts may not be assembled, installed, or modified in any way.

4. All returns and exchanges must be made through our program.
Note: All returns and exchanges must be properly packaged to prevent shipping damage. We will not be responsible for any damage caused by improper packaging of returned items.

How to return or exchange an item
If a return or exchange process is required, please follow these steps.

1. Contact us: Email us with your order number and reason for return or exchange.

2. Receive confirmation: We will respond to your request within 24 hours with instructions on how to proceed.

3. Shipping: If approved, please ship the item back to us using the address provided in our reply. Please make sure to include your order number in the package.

Shipping Charges
The customer is responsible for paying the shipping costs of the return unless it is due to an error on our part (e.g., wrong item sent).

We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
Refunds

Once we have received and inspected your return, we will notify you of the approval or denial of your refund. If approved, your refund will be processed and will be automatically refunded to your original method of payment within 7 business days.

NOTE: Our refunds do not include installation costs, labor costs, diagnostic tracking services, or any other costs not related to the product.
Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately via email with a photo or video of the problem. We will work with you to resolve the issue, and if this is the case, we will either replace the product or refund you.

Order Cancellation

If your order has not yet shipped, you can cancel your order for free within 24 hours of placing your order and we will refund you as soon as possible.

If your order has already been shipped, we do not recommend you cancel your order as it will bring you and us extra trouble and loss. If you insist on canceling your order, please follow these steps.
1、Please send us an e-mail first, stating your order number and the reason for canceling the order. It is recommended that you do not refuse payment directly, as this will affect your credit history.

2、Sign for the goods in time. Please do not refuse, otherwise the goods may be lost or delayed.

3、Please send the goods back to us according to the address given by our customer service, you will be responsible for the return shipping cost in this process.

4、After sending the goods, please inform us of the courier bill number and contact information in time, so that we can track the status of the goods in time.

5、After we receive and check the goods, if the goods are not damaged, we will refund you as soon as possible. If the goods are damaged, we will deduct a certain percentage of the amount according to the degree of damage, and then the remaining costs will be refunded to you, the refund fee is generally refunded within 7 working days.

Contact Us
If you have any questions about our return policy, please contact us at.

Email: contact@rimthin.com
Phone: 888-601-4227 (US)

Thank you for choosing RIMTHIN! We appreciate your business and look forward to serving you again.

Welcome to RIMTHIN! We value your privacy and protect your personal information. This Privacy Policy outlines how we collect, use, store and protect your information.

How we collect your information

When you visit our website, we may collect the following types of information.

1. Personally identifiable information: such as your name, e-mail address, mailing address, telephone number, and other information that can be used to contact you.

2. Non-personally identifiable information: such as browser type, IP address, operating system, access time, and pages viewed on our website.

3. Transaction information: including the products you purchase, order number and payment details.

How we use your information

The information collected may be used for the following purposes.

Order Processing:

1.To process and deliver your order using the information you provide.

2. Customer service: to respond to your inquiries and requests and to provide support.

3、Marketing Communications:If you agree, we will use your information to send promotional materials and related information, and you can opt out at any time.

4、Website Improvement:To analyze user behavior in order to improve our products and services.

5、Legal Compliance:To comply with laws and regulations to prevent fraud and other illegal activities.

Information Sharing and Disclosure

We will not sell, trade, or otherwise transfer your personal information to third parties, except in the following cases.

1. Service Providers:We may share your information with third-party service providers who help us operate our store, process payments, or provide other services. In these cases, these service providers are only authorized to use your information to fulfill their service obligations.

Legal Requirements:We may disclose your information when required to do so by law, such as in response to a subpoena, court order, or other legal process.

Business Transfers:If we enter into a merger, acquisition or asset sale, your personal information may be transferred as part of the transaction.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

Your rights

According to the relevant laws, you have certain rights, including:.

1. Right of access: You have the right to request access to the personal information we hold about you.

2. The right of correction: You have the right to have any inaccurate or incomplete personal information corrected.

3. Right to erasure: You have the right to request the erasure of your personal information under certain circumstances.

4. Right to withdraw consent: If we process your personal information based on your consent, you have the right to withdraw that consent at any time.

Third party links

Our website may contain links to third party websites. The privacy policies of these sites may differ from ours, and we are not responsible for the content or practices of these sites. We encourage you to review the privacy policy of any website you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will be effective immediately upon posting. We encourage you to periodically review this Privacy Policy for updates regarding our privacy practices.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at.

E-Mail:contact@rimthin.com

phone:888-601-4227 (US)

Thank you for visiting RIMTHIN!

Thank you for choosing RIMTHIN to shop with. We are committed to providing you with the best shopping experience, including a transparent shipping and logistics process. Please review our shipping policy below.

Free Shipping within the United States
RIMTHIN delivers throughout the United States, offering convenient and free shipping to US customers.

Processing Time
All orders will be processed within one business day of receiving your confirmation email. You will receive another notification once your order has shipped.
Note: Weekend and holiday orders will be processed the next business day.

Delivery Methods
RIMTHIN selects trusted carriers, USPS, FedEx, and UPS, to ensure that your package is delivered safely and quickly.
Note: Currently, we only ship to the United States. If you are located outside of these areas, please contact us via email, and we will do our best to accommodate your request.

Estimated Delivery Time
Delivery times vary depending on your location and chosen delivery method, with delivery times ranging from 2-5 business days.
Please note that these are estimated times, and actual delivery times may vary due to factors beyond our control, such as customs delays and weather conditions.

Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to
Carrier's website to monitor the progress of your shipment, or you can click on Order Tracking to check the progress of your order shipment.

Special Circumstances
If your package is lost or stolen, please contact us immediately, and we will work with the shipping carrier to resolve the issue. Please note that we are not responsible for shipping packages that are marked as delivered, but we will be happy to help you file a claim. If your package is not received within two days of the carrier's estimated time frame, please contact us immediately. All of the above requests must be made within 30 days of shipment for your protection.

Customer Service Response
We are committed to providing excellent support. However, our team is currently working remotely, which may cause a slight response delay. Our customer service will respond to your request within 24 hours. For urgent assistance, please include “URGENT” in the subject of your email, and we will prioritize your request. Thank you very much for your patience.

Contact Us
If you have any questions about our delivery policy, please contact us at.

Email:contact@rimthin.com
Phone:888-601-4227 (US)


Thank you for shopping with RIMTHIN! We appreciate your support and work hard to ensure the timely and safe delivery of your order.

Welcome to RIMTHIN! These Terms of Service govern your access to and use of this website. If you agree to these terms, you may use our website and services. If you do not agree to any part of these terms, you may not use our website or services.

Acceptance of Terms

When creating an account, placing an order, or using our website, you must confirm that you are at least 18 years of age or have the consent of a parent or guardian. You agree to comply with all legal and regulatory requirements relating to the use of the Site and Services.

Account Registration

1. To use certain features of the Site, you may be required to create an account. By creating an account, you agree to: Provide accurate, current and complete information.

2. notify us immediately of any unauthorized use of your account or other breach of security.

3. be responsible for all activities that occur under your account.

Product Information

We provide accurate product descriptions and prices; however, we do not warrant that product descriptions, prices, or other content on the Site is accurate, complete, reliable, current, or error-free. We reserve the right to correct any errors or omissions and reserve the right to change or update information at any time without notice.

Order Acceptance and Cancellation

All orders placed through this website are subject to acceptance by us and we reserve the right to refuse or cancel any order for any reason including, but not limited to, the following circumstances.

1. Product availability

2. Incorrect product description or price

3. Inaccurate order information.

If you cancel your order after payment processing has been completed, we will issue a full refund.

Payment Terms

Payments can be made through various methods as indicated on our Site. By submitting your payment information, you represent that you have the right to use such payment method. You authorize us to charge the total amount of your order, including taxes and shipping fees, to your chosen payment method.

Shipping and Delivery

Please refer to our Shipping Policy for detailed information about shipping options, rates, and delivery times. We are not responsible for delays caused by the shipping carrier or for lost or stolen packages.

Returns and Exchanges

For information on how to return or exchange an item, please refer to our Returns and Exchanges Policy. All returns and exchanges are subject to the terms outlined in that policy.

Intellectual Property

All content included on this site, including text, graphics, logos, images and software, is the property of RIMTHIN or its content suppliers and is protected by copyright, trademark and other intellectual property laws. Any unauthorized use of any content on this website is strictly prohibited.

Limitation of Liability

To the fullest extent permitted by law, RIMTHIN shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or Services. Our total liability to you for all claims arising from or related to your use of the Site shall not exceed the amount paid by you for the products or services in question.

Indemnification

You agree to indemnify, defend, and hold harmless RIMTHIN, its affiliates. officers, directors, employees, agents, and licensors from any claims, losses, liabilities, damages, expenses, or costs(including reasonable attorneys" fees) arising out of or related to your violation of these Terms or your use of the Site and Services.

Applicable Law

These Terms and your use of the Site shall be governed by and construed in accordance with the laws of the United States without regard to its conflict of laws principles.

Changes to these Terms

We may update these Terms from time to time. We will do so by posting the new Terms on this page. Your continued use of the Site after the Terms have been modified will indicate your acceptance of the new Terms.

Contact Us

If you have any questions about these Terms, please contact us at:

Email: contact@rimthin.com

Phone:  888-601-4227 (US)

Thank you for visiting RIMTHIN! We appreciate your business.